Ease of doing business

Whether it is terminal wait times, customer communication or product availability, we want to make your experience faster, easier and more efficient. By focusing on areas that matter most to you, we work to continually enhance your experience with us across our entire supply chain.

Watch a short video demonstrating how we are making it easier to do business with us.

Advanced Customer Experience

Advanced Customer Experience (ACE) is an integrated suite of solutions that helps you focus on the most important needs of your business.

Mobile-optimised for convenient one-stop shop access, ACE is a convenient, centralised portal to dynamic and user-friendly features that enhance your business experience.

We understand your daily operations are complex, and that’s why we streamlined ACE for a fast, easy and efficient solution to common business challenges.

  • One-stop shop access: Get convenient access to your information from one centralised place.
  • Mobile access: Get 24/7 access to ACE on your desktop, tablet and smartphone.
  • Easy invoice management: Download your invoice history and get a real time view of your account.
  • Service request management: Open a service request ticket anytime and stay updated with status emails.
  • User access management: Easily set permissions according to specific criteria and security considerations, such as regions.
  • Account profile management: Update your account profile quickly and easily.